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Tesco Diets website Terms & Conditions

These Terms and Conditions govern your use of the Tesco Diets website (Tesco Diets Site) and your relationship with Tesco Ireland Limited (Tesco, we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use or become a member of the Tesco Diets Site.

  1. Use of the Tesco Diets Site
    You will be able to access some areas of the Tesco Diets Site without registering as a member. However, by accessing any part of the Tesco Diets Site you agree to be bound by these Terms and Conditions.THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
  2. Amendments
    These Terms and Conditions may be updated from time to time. You should periodically review them for changes, although where possible we will try to bring any changes to your attention by email and/or by putting a notice on the Tesco Diets Site. If you continue to use the Tesco Diets Site after the date on which any changes come into effect, your use of the Tesco Diets Site indicates your agreement to be bound by the new Terms and Conditions. If you do not wish to accept the new Terms and Conditions you should not continue to use the Tesco Diets Site and, if applicable, you should cancel your membership (the original Terms and Conditions applying up to the date of cancellation).
  3. Membership
    To register as a member of the Tesco Diets Site you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You can review your details by signing into your personal account on the Tesco Diets Site. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. Unless specified otherwise on the Tesco Diets Site, membership is automatically renewed after the Initial Membership Term (IMT) and monthly thereafter. Members automatically receive a complimentary subscription to Tesco Diets News, our bi-weekly newsletter containing nutritional, fitness and other related information.
  4. Payment
    You can pay membership fees by any Mastercard or Visa credit card, or Visa Electron, Delta debit cards. Your payment details will be encrypted to minimise the possibility of unauthorised access or disclosure. Alternatively, you may use your Clubcard Vouchers (via Tesco Clubcard Deals) to purchase a six month membership. At the time of registration, you will be asked to provide credit/debit card details, the membership fee is charged upon registration. Thereafter you will be charged monthly until your membership is cancelled (for cancellation details see paragraph 12 below). Details of pricing are shown within the sign-up process. Prices are expressed inclusive of any VAT payable. Any reduction or increase in the monthly membership price will take effect in your next membership month following notification. Your membership month begins on the next calendar date after the date on which your IMT ends and finishes on the day before that calendar date the following month.
  5. Clubcard
    If you have a Tesco Clubcard you can earn Clubcard points on the Tesco Diets Site at the rate of 1 point per £1 spent. Any points that you earn will be credited to your Clubcard account within 30 days, and will appear on your next Clubcard statement. If you are given a refund for money spent on the Tesco Diets Site the appropriate number of points will then be deducted from your Clubcard account.
  6. Password and Security
    If you register to become a member of the Tesco Diets Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities that occur under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for details) immediately. If Tesco has reason to believe that there is likely to be a breach of security or misuse of the Tesco Diets Site, we may require you to change your password or we may suspend your membership in accordance with paragraph 12 below.
  7. Excluded Services
    The services provided by the Tesco Diets Site do not include the provision of computer or other necessary equipment to access the Tesco Diets Site. To use the Tesco Diets Site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur. Please note, our site is optimised when using Internet Explorer as your browser - we cannot be responsible for the technical limitations / restrictions experienced when using other browser technology. We also encourage all members to add our email to their Inbox Address list, to ensure they receive all member communication from us. We will endeavour to send all email communication related with the service, but cannot be responsible for non delivery of emails, due to email settings on individual member PC's.
  8. Intellectual Property
    The content of the Tesco Diets Site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Tesco Diets Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Tesco Diets Site without written permission from Tesco. No licence is granted to you in these Terms and Conditions to use any trade mark of Tesco or its affiliated companies including, without limitation, the trade marks TESCO, TESCO TESCO DIETSUK, TESCO DIETS,TESCO.COM and TESCO CLUBCARD.
  9. Your Use of the Tesco Diets Site
    The Tesco Diets Site provides message boards and chat rooms that allow interaction between users. You may not use the Tesco Diets Site, including the message boards and chat rooms, for any of the following purposes:
    • disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
    • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
    • transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or "spam";
    • gaining unauthorised access to other computer systems;
    • interfering with any other person's use or enjoyment of the Tesco Diets Site; or making,
    • transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
  10. Tesco reserves the right to refuse to post material on the Tesco Diets Site or to remove material already posted on the Tesco Diets Site.
    Tesco makes no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards and chat rooms. You will be responsible for:
    • any claim by any third party that the use of the Tesco Diets Site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
    • any claim by any third party that the use of the Tesco Diets Site by you infringes that third party's copyright or other intellectual property rights of whatever nature;
    • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Tesco Diets Site by you.
    By submitting material you are granting Tesco a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sub-license the material in whole or in part and in any form.
  11. Bulletin Boards
    Our Support Groups have a bulletin board format that provides our visitors with the opportunity to interact with our online community of Tesco Dieters. These areas are moderated by Tesco Diets technicians strictly to keep inappropriate messages from being posted. You are offered the opportunity to include your email address with your message but you are not obligated to do so. Please keep in mind that whenever you voluntarily disclose personal information online - on message boards, through email, or in meeting rooms - your information can be collected by and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. We cannot control the actions of any 3rd parties. We will not sell email addresses from our bulletin boards.
    The company reserves the right to use comments provided by participants on Tesco Diets bulletin boards, chat rooms and in the Tesco Diets newsletter as part of our promotion and marketing. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products. Any information you send to Tesco Diets must be truthful, legal, and not violate the rights of others.
  12. Availability of the Tesco Diets Site
    Although Tesco aims to offer you the best service possible, Tesco makes no promise that the services at the Tesco Diets Site will meet your requirements. Tesco cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to Customer Services (see below for contact details) and we will attempt to correct the fault as soon as we reasonably can. Tesco Diets does not suspend or cancel members' accounts, without prior notification to the member. Your access to the Tesco Diets Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Tesco will attempt to restore the service as soon as it reasonably can.
  13. Cancellation of Membership and Refund Entitlement
    Our policy: Easy to join, easy to renew, easy to cancel.

    Easy to join
    Enjoy a service that helps you reach your goals your way. Choose from a variety of memberships including 4 weeks, 6 weeks or the 3 months value option.

    Easy to renew
    This is a subscription service so after your initial sign-up term your membership will automatically renew unless you cancel your account.
    And avail of great offers and savings if you choose to extend your membership.

    Easy to cancel
    When you want to cancel your membership go to the 'My Account' section or email help@tescodiets.com. If you cancel within the first 14 days of joining you can request a full refund.
    If you choose to cancel your account after the first 14 days, we will set your account to cancel at the end of your initial membership term and no further payments will be taken.
  14. Health - Caution In Use Of The Site
    Tesco strongly recommends that you should seek medical advice before starting any weight loss or nutritional programme. The information on the Tesco Diets Site does not offer medical advice or act as a substitute for medical treatment. You should not use the Tesco Diets Site if you are underweight, pregnant, breastfeeding, under 18 or have any medical condition which affects your dietary needs. The Tesco Diets Site provides general information and guidance on weight loss and weight loss management. Although it aims to help users in their efforts to lose weight, information on the Tesco Diets Site does not constitute advice tailored to an individual's specific requirements.
  15. Tesco's Liability
    Although Tesco will use reasonable skill and care in providing the Tesco Diets Site, it gives no other warranties or guarantees in relation to the Tesco Diets Site. You must bear the risks associated with the use of the Internet. The Tesco Diets Site provides content from other Internet sites or resources and while Tesco tries to ensure that material included on the Tesco Diets Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Tesco will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Tesco Diets Site. If Tesco is informed of any inaccuracies in the material on the Tesco Diets Site we will attempt to correct the inaccuracies as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following:
    • incompatibility of the Tesco Diets Site with any of your equipment, software or telecommunications links;
    • technical problems including errors or interruptions of the Tesco Diets Site;
    • unsuitability, unreliability or inaccuracy of the Tesco Diets Site;
    • inadequacy of the Tesco Diets Site to meet your requirements.
    You agree that we will not be liable to you for any losses related to any business interests that you have, such as lost data, lost profits or business interruption. Nothing in these Terms and Conditions shall exclude Tesco's liability for personal injury or death caused by its negligence.
  16. Third Party Websites
    As a convenience to Tesco customers, the Tesco Diets Site includes links to other web sites which are beyond its control. Tesco is not responsible for content on the Internet or World Wide Web pages on any other site or publication outside the Tesco Diets Site (unless initially approved by Tesco Diets).
  17. Online Competition terms & conditions
    1. On-line competitions are open to UK & Ireland residents over the age of 18 unless otherwise stated
    2. Employees of Tesco Diets and connected companies (eg suppliers, advertising agencies) are not eligible to enter
    3. All competitions have a specific closing date and no late entries will be accepted
    4. The prize is not exchangeable for cash
    5. Winners of competitions will be notified by email within one week of the close date of the competition except where competitions are jointly offered with a third party. In this case, winners will be notified once the third party has drawn the winner. Should the email bounce, an attempt to contact the winner will also be made by phone. If contact cannot be made within 2 weeks, another winner will be chosen
    6. Competition prizes are clearly specified and specifically stated.
    7. On entering any Tesco Diets online competitions, each applicant agrees to receive marketing material from Tesco Diets.
    8. Winners will be deemed to have given Tesco Diets a perpetual licence to use their names and / or images in future promotions
    9. Competitions may be subject to additional rules. If so, these additional rules will be listed in the special terms and conditions buttons on the relevant competition entry page
  18. Advertising and Sponsorship
    Part of the Tesco Diets Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Tesco Diets Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
  19. Applicable Law
    These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
  20. International Use
    Tesco makes no promise that materials on the Tesco Diets Site are appropriate or available for use in locations outside the United Kingdom and the Republic of Ireland, and accessing the Tesco Diets Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom and the Republic of Ireland, you do so on your own initiative and are responsible for compliance with local laws.
  21. Miscellaneous

    You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

    If you breach these Terms and Conditions and Tesco ignores this, Tesco will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

    Tesco shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

    A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

    The Tesco Diets Site is owned and operated by Tesco Ireland Limited, a company registered in Ireland whose registered office is at Gresham House, Marine Road, Dun Laoghaire, Co. Dublin, Ireland.

    Email at help@tescodiets.com or help@tescodiets.ie

    By telephone - UK National Rate call 0845 0822 441 or IRE call 01 877 0027

    By post:

    Tesco Diets c/o Tesco.com, Marketing, Ground Floor, 1 Falcon Way, Shire Park, Welwyn Garden City, Herts, AL7 1TW.

    Tesco Diets,Unit 5 Rooftop Garden Offices, Clare Hall Shopping Centre, Malahide Road, Dublin 17, Rep of Ireland.

    Company Registration No. 19542, VAT No. [IE 8W22121I]